Specialist Housing Officer

Your day might start with a welcome visit to new tenants, ensuring they feel settled, understand their tenancy agreement, and are aware of the care and support services available to them. You might then attend a Residents’ Association meeting to address local concerns, working collaboratively to find practical solutions. Later, you could be assisting residents with Peabody’s self-service tools for managing their accounts, rent payments, and reporting repairs. In the afternoon, you may handle a tenant complaint, working to resolve issues efficiently while ensuring policies and procedures are followed. You could also be conducting a tenancy audit, following up on a housing-related issue, or providing tailored support to a vulnerable resident, helping them maintain their independence and well-being.

As a Specialist Housing Officer, no two days will be the same. You’ll play a crucial role within your community, supporting residents’ practical needs, promoting their wellbeing, and ensuring community safety. With a focus on helping vulnerable residents and families, you’ll actively work with them to manage their homes and neighbourhoods, improving Peabody’s services and always putting residents’ needs first.

About you:
You are a people person who thrives on solving problems and making a positive difference. Collaborative and resourceful, you build strong relationships across teams to find creative solutions. This role will require you to work in the office for 1 day a week, with the rest of the week spent out and about visiting schemes.

Your responsibilities will cover all aspects of housing management, including estate, scheme, and property inspections, identifying and resolving issues, and capturing feedback to enhance customer satisfaction. If you are driven by a passion for supporting people and helping them thrive, we want to hear from you.

This role will require a full UK Driver’s license and a full enhanced DBS check. You will also need to participate in an out of hours on call rota.

To be successful in this role, you’ll need:

• A commitment to delivering first-class customer service.
• Resilience, flexibility, and a positive, compassionate, can-do attitude.
• Strong organisational skills with the ability to self-manage a diverse and varied workload effectively.
• Experience in a customer-facing role, ideally within housing management or the social housing sector.

Here are just a few of the benefits of working at Peabody:

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year 
• flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?

If you have any questions about this role, please email Talent Specialist, Chloe Singleton at chloe.singleton@peabody.org.uk

Interviews will be taking place week commencing 14th April

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Vacancy details: