Homeownership Coordinator

Are you passionate about delivering exceptional service and making a difference? We’re looking for a Homeownership Coordinator to be the friendly face and go-to expert supporting the team, our Leaseholders, Freeholders, and Shared Owners.

You'll have professional experience in a homeownership environment, able to manage customer enquiries and handle complex queries. You are resilient, have excellent communication skills, and are familiar with purchase order processes. Additionally, you possess strong IT skills, multitasking abilities, and proven data management experience.

What you’ll be doing:

• Be the first point of contact for homeowner queries—helping residents get the answers they need.
• Support site visits, resident meetings and important tribunal cases.
• Help resolve queries and complaints with professionalism and care.
• Raising purchase orders, and keeping systems updated so everything runs smoothly.
• Manage Section 20 requests and observations, ensuring they are logged and allocated to the team, making sure we stay on top of legal timescales.

What success looks like:

• Residents feel supported, informed, and valued.
• Smooth day-to-day running of our Homeownership Team.
• Payments made on time and suppliers set up correctly.
• Strong relationships with stakeholders that help deliver seamless services.
• Living and breathing Peabody values every step of the way.

About you:
You’re a natural communicator—confident, approachable, and professional. You’ve got a knack for solving problems and a passion for great customer service. Housing or property experience? Even better!

Skills you’ll bring:

• Strong communication (written and verbal).
• Housing or property experience.
• Resilient when handling complex resident queries.
• Organised, great at managing your time and deadlines.
• Confident using multiple IT systems.

This role requires a minimum of two days a week working at our Westminster Bridge Road office.

Here's just a few of the benefits for working at Peabody:

• Flexible and hybrid working

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

• 4 x salary life assurance

• Up to 10% pension contribution

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position of Homeownership Coordinator, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you have any questions about this role please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.

Interviews will be taking place during the week commencing 14 April 2025.

Vacancy details: