Resident Engagement Manager

Are you passionate about empowering residents and ensuring their voices are heard? Do you have a proven track record in resident engagement, building strong relationships, and driving impactful change? If so, we want to hear from you!

As our Resident Engagement Manager, you will play a crucial role in leading and implementing our engagement strategies across Peabody's diverse communities. Your expertise in embedding the Transparency, Influence, and Accountability Standard will be key in ensuring that residents are actively involved in shaping services, policies, and community projects.

What You’ll Be Doing:

• Leading resident engagement, co-design, consultation, and scrutiny initiatives to ensure residents influence decision-making at all levels.
• Developing and delivering Peabody’s Resident Engagement Strategy, ensuring resident feedback leads to tangible improvements.
• Managing a high-performing team of four Local Engagement Leads and one Strategic Engagement Lead, fostering a culture of collaboration and accountability.
• Building strong relationships with residents and key stakeholders, including local authorities, community groups, and other housing associations.
• Ensuring compliance with regulatory standards, particularly the Transparency, Influence & Accountability Standard.
• Overseeing engagement budgets and ensuring financial efficiency in delivering high-impact initiatives.
• Representing Peabody externally, including deputising as the G15 chair for resident engagement and networking with sector peers.
• Developing innovative engagement methods to reach seldom-heard voices across our 220,000 residents.

What We’re Looking For:

• Extensive experience in resident engagement, scrutiny, and co-design within social housing or a similar sector.
• A strong track record of managing and motivating teams, driving performance, and fostering collaboration.
• Proven ability to influence and build trust with diverse stakeholders, including residents, leadership teams, and external partners.
• Expertise in implementing the Transparency, Influence & Accountability Standard, with solid examples of best practices in engagement.
• Excellent communication and presentation skills, with experience in stakeholder engagement and facilitating resident-led initiatives.
• A resilient and adaptable leader who thrives in a fast-paced and evolving environment.

Why Join Us?

At Peabody, we are committed to making a difference. We offer a dynamic and rewarding work environment, along with a range of benefits to support your wellbeing and professional growth:

• 30 days’ annual leave (plus bank holidays)
• Flexible benefits, including healthcare, dental care, and discounts
• 4x Life Assurance
• Two additional paid volunteering days each year
• Family-friendly policies
• Up to 10% pension contribution, matched 1:1

This role requires occasional evening and weekend meetings, as well as a basic DBS check.

Ready to Apply?

Click ‘Apply Now’ to submit your CV and tell us why you’re the right person for this role.

For any questions, please contact Victoria Wilson at victoria.wilson1@peabody.org.uk.

Interview Dates:
1st Stage (Teams) – 22nd April 2025
2nd Stage (In Person) – 30th April/1st & 2nd May 2025

You must be eligible to work in the UK – Peabody cannot offer visa sponsorship for this role.

Vacancy details: